🔒 Your Privacy, Our Priority: The Nativus Farms Data Policy

Our Pledge to You, Our Valued Customer

At M/S Nativus Farms, we believe in transparency, just like the fresh, honest produce we deliver. We understand that your trust is our most valuable asset. Consequently, this Privacy Policy outlines precisely how we manage and safeguard your personal information as you interact with our e-commerce platform, www.nativusfarms.com (“Website”). Effective Date: 01/01/2026.

By accessing or making a purchase on our Website, you actively affirm your acceptance of the practices described in this document. We do not merely collect data; we cultivate it responsibly to enhance your experience.

1. We Cultivate Trust: The Information We Collect

We collect information based on necessity, ensuring we only gather what we absolutely require to serve you efficiently and comply with legal mandates.

1.1. Data You Share Directly

You proactively provide this essential information when you create an account, place an order, or communicate with our team. Specifically, we collect:

Identity & Contact Essentials: Your full name, accurate email address, crucial phone number, and precise billing and shipping addresses.
Transaction Necessities: Account login information and any messages or inquiries you send through our contact forms, chat services, or customer support channels.
Payment Details: We securely process your payment details entirely through trusted, industry-leading third-party payment providers. Importantly, we do not store your full payment card data on our servers.

1.2. Data We Gather Automatically

As you browse our digital farm, our systems automatically capture technical details to optimize your experience. Subsequently, we use sophisticated tracking technologies—including cookies and pixels—to analyze traffic and maintain functionality. This collected technical data includes:

Your device’s unique IP address.
Information detailing your browser type, device specifications, and operating system.
Specific interaction data, such as pages you viewed, time spent on the Website, and search queries you executed.
Referring URLs that guided you to our site.

2. How We Responsibly Utilize Your Information

We strategically apply the data we collect to streamline operations, enhance security, and deliver your farm-fresh orders promptly.

2.1. Fulfilling Your Order and Managing Your Account

We primarily use your information to ensure flawless transaction execution. Consequently, we actively:

Create and manage your personalized user account with precision.
Process, fulfill, and track your orders from the farm to your door.
Send timely order updates, official invoices, and definitive confirmations.

2.2. Delivering Exceptional Customer Service

We employ your contact and account data to provide swift and effective support. Furthermore, we:

Respond promptly to your inquiries, concerns, and feedback.
Verify your identity when necessary to protect your account security.

2.3. Refining the Nativus Farms Website Experience

We rigorously analyze usage data to continually improve our platform’s functionality. Specifically, we conduct:

Analytics, research, and performance monitoring to identify areas for optimization.
Troubleshooting to resolve technical issues swiftly, thus enhancing your overall user experience.

2.4. Personalizing Marketing and Communications

We value your inbox privacy. Therefore, we always seek your explicit consent before initiating promotional outreach. With your affirmative consent, we may:

Send promotional emails, relevant newsletters, exclusive offers, or critical product updates.
Show personalized recommendations or targeted advertisements designed to match your preferences.

You retain full control: You may withdraw your consent and unsubscribe from marketing communications at any time with a single click.

3. How We Securely Share Information with Trusted Partners

We maintain a strict policy: We never sell or rent your personal information to third parties. We only share data with trusted service providers who act on our behalf to facilitate essential business functions. These partners agree to strict confidentiality and data protection terms.

3.1. Essential Service Providers

We share the minimum necessary information with partners who assist us, including:

Secure Payment Gateways: They handle financial transactions securely.
Courier and Logistics Partners: They require your name, address, and contact number to ensure prompt delivery of your goods.
Hosting and Cloud Service Providers: They maintain the operational stability of our Website.
Marketing and Communication Tools: They help us manage our consented email campaigns.

These partners are strictly authorized to use your information only to perform the services contracted by Nativus Farms.

3.2. Legal and Security Disclosure

We may disclose your information when required by law or necessary to protect our interests. We may share data:

To comply with valid legal obligations, court orders, or legitimate governmental requests.
To proactively protect our operational rights, safeguard our users, or ensure the fundamental security of our systems.

4. Data Security and Retention

4.1. Our Security Measures

We actively implement robust administrative, technical, and physical safeguards to defend your personal data against unauthorized access, disclosure, alteration, or misuse. We strive relentlessly to protect your data; however, because no online transmission method is completely impenetrable, we cannot guarantee absolute security.

4.2. Retention Limitation

We retain your information strictly for as long as necessary to achieve the purposes outlined in this Policy. Consequently, we delete or anonymize data once the processing purpose concludes. Note that we may store order-related data for a longer period as required by applicable Indian tax, accounting, and legal compliance obligations.

5. Your Rights and Choices: Exercising Control

We empower you to control your personal data. Depending on the applicable laws in your region (which include the robust regulations of the Digital Personal Data Protection Act, 2023), you possess the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct or update any incomplete or inaccurate information.
Deletion: Request the erasure of your data, subject to necessary legal and administrative limitations.
Consent Withdrawal: Easily withdraw consent for any marketing communications you previously subscribed to.
Cookie Management: Disable non-essential cookies directly through your browser settings at any time.

To formally exercise these critical rights or raise any concerns regarding your privacy, please connect with us using the contact details provided below.

6. Connect with Us

For any questions, requests, or valuable feedback concerning this Privacy Policy and our data handling practices, please do not hesitate to reach out:

Email: info@nativusfarms.com
Phone: +91 9160936353

7. Policy Revisions

We may periodically update this Privacy Policy to accurately reflect changes in our operational practices, advancements in technology, or evolving legal requirements. We post updated versions immediately on this page with a revised effective date. Your continued use of the Website after we publish these changes indicates your active acceptance of the updated terms.