Shop with Confidence: Our Refund & Cancellation Policy

Effective Date: 01/01/2026

At Nativus Farms, we commit entirely to your satisfaction. Naturally, we want you to love every product you receive from us. However, we understand that occasionally, things might not go exactly according to plan. Therefore, we created a transparent, hassle-free policy to handle cancellations, returns, and refunds smoothly.

Below, you will find everything you need to know about our process.

1. Modifying or Cancelling Your Order

We pride ourselves on quick processing times. Consequently, speed is of the essence if you wish to change your mind.

Pre-Shipment Cancellation

You may request an order cancellation at any time before the shipment leaves our facility. Simply contact our customer support team immediately to pause the process. Upon receiving your request, we will cancel the order and initiate a full refund.

Post-Dispatch Status

Conversely, once an order is dispatched or is currently in transit, we cannot cancel it. At this point, the package is already making its way to you.

Company-Initiated Cancellations

Occasionally, Nativus Farms must cancel an order on our end. Specifically, we reserve this right under the following circumstances:

  • Unfortunately, the product is unavailable or out of stock.
  • We detect payment issues or verify incorrect billing information.
  • Furthermore, if our security system flags suspected fraudulent activity.

2. Eligibility for Returns

We aim to accept returns whenever possible. To clarify, we accept returns under specific conditions to ensure fairness and safety.

Qualifying Conditions

You may initiate a return if you meet these criteria:

  • First, you received a damaged, defective, or incorrect item.
  • Second, the product remains unused, unwashed, and sits in its original packaging.
  • Third, you submit the return request within 7 days of delivery.

Non-Returnable Items

Importantly, certain items do not qualify for returns. For instance, products involving hygiene concerns or high perishability often fall into this category. Additionally, we may mark specific goods as “non-returnable” directly on the product page. Please review product descriptions carefully before purchasing.

3. Our Seamless Return Procedure

We streamlined our return process to minimize your stress. Accordingly, please follow these simple steps to send an item back.

Step-by-Step Guide

  1. Initially, contact us via email or phone. Provide your Order ID and the specific reason for the return.
  2. Moreover, if the item is damaged, please attach clear photos of the issue.
  3. Subsequently, our team will verify your request.

  4. Finally, once approved, we will schedule a convenient pickup for you.

Preparing the Package

Meanwhile, please prepare the product for handover. Crucially, you must include the original packaging and all accompanying accessories.

Reasons for Decline

Regrettably, we may decline a return if the item fails our quality check. Specifically, this occurs if:

  • The item shows clear signs of usage or wear.
  • Likewise, if the original packaging is missing or significantly damaged.
  • The product has been tampered with in any way.

4. Refund & Replacement Guidelines

After we receive your return, our quality team performs a final inspection. Then, we trigger the refund or replacement process immediately.

Refund Timelines

We value your time. Thus, we process refunds as follows:

  • For online payments: We refund the amount to your original source within 5–10 business days.
  • For Cash on Delivery (COD): Alternatively, we transfer the funds to your bank account or issue store credit.

Please note, shipping charges are generally non-refundable. However, if the return stems from our error (such as a wrong item), we undoubtedly cover those costs.

Requesting a Replacement

Instead of a refund, you might prefer a direct replacement. Indeed, we can swap eligible returned items for a fresh unit, subject to current stock availability. Frequently, this creates the fastest resolution for our customers.

5. We Are Here to Help

Ultimately, your experience matters most. If you have any questions regarding this policy, do not hesitate to reach out.

Contact Support:

  • Email: info@nativusfarms.com
  • Phone: +91 9160936353

Thank you for choosing Nativus Farms. Surely, we look forward to serving you again soon!